Last updated: 9 October 2026
1. Who we are
This website is operated by Dartford IT Support, whose registered address is Admirals Park, Victory Way, Dartford DA2 6QD, United Kingdom. In this policy, "we", "us" and "our" refer to Dartford IT Support.
We are the data controller for the personal information described in this policy.
If you have any questions about this policy or how we handle your data, email hello@dartforditsupport.co.uk or call 01322 783 314.
2. Information we collect
We may collect the following information about you:
- Contact details, such as your name, job title, company name, email address and phone number.
- Enquiry details, including anything you tell us when you fill in our contact form, email or call us.
- Client information, such as billing details and records of the services we provide, if you become a customer.
- Technical information, such as your IP address, browser type and device, which is processed when you visit our website.
We do not knowingly collect special category data, such as health information, and we ask that you do not send it to us through our website.
3. How we collect your information
- When you complete the contact form on our website
- When you email, call or message us
- When you become a client and we set up your services
- When you visit our website, through the services described in section 7
4. How we use your information and our lawful basis
Under UK data protection law, we must have a lawful basis for using your personal information. We use it to:
- Respond to your enquiries and provide quotes. Our lawful basis is our legitimate interest in replying to people who contact us, or taking steps at your request before entering into a contract.
- Provide and manage our services if you become a client, including support, billing and account management. Our lawful basis is the performance of our contract with you.
- Meet our legal obligations, such as keeping financial records. Our lawful basis is legal obligation.
- Keep our website and systems secure and working properly. Our lawful basis is our legitimate interest.
- Send you relevant updates about our services, only where you have agreed to this or where the law allows it for existing clients. You can opt out at any time.
We will never sell your personal information.
5. Who we share your information with
We only share your information where it is necessary, with trusted organisations such as:
- IT, email and hosting providers that help us run our business and website
- Accountants and professional advisers
- Suppliers we work with to deliver services you have asked for, such as telecoms or software providers
- Law enforcement or regulators, where we are legally required to do so
Anyone we share data with must keep it secure and only use it for the purpose we have shared it for.
6. International transfers
Some of our service providers may store or process data outside the UK. Where this happens, we make sure appropriate safeguards are in place, such as UK adequacy regulations or approved contract terms, so your information receives the same level of protection.
7. Cookies and third party services
Our website does not use advertising or analytics cookies. However, some pages load content from third parties, which may process your IP address or set their own cookies:
- Google Fonts is used to display text on our website. Your browser connects to Google's servers to load the fonts.
- Google Maps is embedded on our contact page to show our location. Google may set cookies when the map loads.
You can find out more in Google's privacy policy. You can also block or delete cookies through your browser settings.
8. How long we keep your information
We only keep personal information for as long as we need it:
- Enquiries that do not lead to work are kept for up to 2 years
- Client records are kept for the length of our relationship and up to 6 years afterwards, to meet legal and tax requirements
- Marketing preferences are kept until you unsubscribe or ask us to delete them
9. How we protect your information
As an IT and cyber security provider, we take data protection seriously. We use appropriate technical and organisational measures to protect your information, including access controls, multi-factor authentication, encryption and regular security updates. Only people who need your information to do their job can access it.
10. Your rights
Under UK data protection law, you have the right to:
- Ask for a copy of the personal information we hold about you
- Ask us to correct information that is wrong or incomplete
- Ask us to delete your information in certain circumstances
- Ask us to restrict how we use your information
- Object to us using your information, including for direct marketing
- Ask us to transfer your information to another organisation
- Withdraw your consent at any time, where we rely on consent
To use any of these rights, contact us using the details in section 1. We will respond within one month. There is normally no charge.
11. Complaints
If you are unhappy with how we have handled your information, please contact us first so we can try to put it right. You also have the right to complain to the Information Commissioner's Office at ico.org.uk or by calling 0303 123 1113.
12. Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated shown at the top.